Privacy Policy

Effective date: October 22, 2026

Johnson Chimney Sweep LLC (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle information collected through www.johnson-chimneysweep.com, our inquiry and appointment forms, our online booking system, and our Google Ads lead forms.

1. Information We Collect

When you contact us or request a service, we collect the information you voluntarily provide. This may include your name, phone number, email address, service address, appointment preferences, and details about your chimney or fireplace service needs. We also receive information you provide in follow-up communications.

Our website hosting provider may collect technical information, such as your IP address, browser type, and device information, to operate and protect the website.

2. How We Use Your Information

We use your information to:

Respond to inquiries and requests for quotes.
Discuss services and prepare estimates.
Schedule and coordinate appointments.
Communicate about requested or ongoing services.
Provide customer support and maintain service records.
Record and manage your communication preferences.
Meet applicable legal obligations.

If you submit a Google Ads lead form, we use the information you provide to follow up about your request. Google’s handling of information is described in its Privacy Policy.

3. How We Share Information

We do not sell customer contact information or share it with other businesses for their own marketing.

We may share information with personnel and service providers as needed to respond to your request, deliver services, host our website, manage appointments, or support customer communications. We may also disclose information when required by law or when reasonably necessary to protect legal rights or address fraud or security issues.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

4. Cookies and Website Hosting

Our website is hosted by Wix and uses cookies and similar technologies to support website functionality, security, and performance. We do not use Google Analytics or remarketing tools.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect website functionality. Learn more in Wix’s Privacy Policy.

5. Text Messaging Privacy

Johnson Chimney Sweep LLC collects your mobile phone number and SMS consent when you voluntarily provide them through our online booking form. With your consent, we use your number to send appointment confirmations, reminders, scheduling updates, and messages related to your requested services.

We do not sell or share your mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

SMS consent is optional and is not a condition of purchasing services. Providing your phone number or submitting a booking request does not automatically enroll you in text messaging. You must separately select the optional SMS consent checkbox.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also contact info@johnson-chimneysweep.com.

We retain your consent record as needed to administer messaging preferences and meet applicable recordkeeping requirements. Consent to appointment and service messages does not include consent to promotional or marketing texts.

For additional details, see our SMS Terms.

6. Communications

When you submit an inquiry or appointment request, we may contact you using the details you provide to respond to that request and coordinate service, subject to your communication preferences and applicable requirements.

This Privacy Policy does not itself constitute consent to receive text messages or unrelated promotional calls.

7. Information Retention

We retain personal information as needed to respond to inquiries, provide services, maintain relevant business records, resolve disputes, and meet applicable legal obligations. Retention depends on the type of information and the purpose for which it was collected.

8. Your Privacy Requests

You may contact us to ask about your personal information or request access, correction, or deletion. Depending on applicable law, additional privacy rights may be available to you.

We may need to verify your identity before fulfilling a request. Certain information may need to be retained for legal requirements or an existing transaction. If we decline a request, you may contact us to request reconsideration.

9. Third-Party Websites

Our website may contain links to other websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. Updates will be posted on this page with a revised effective date.

11. Contact Us

Johnson Chimney Sweep LLC
Email: info@johnson-chimneysweep.com
Website: www.johnson-chimneysweep.com